Privacy Policy
Last Updated: 14 April 2026
1. Introduction
WaveCRM provides a WhatsApp Business CRM platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
- Personal Information: Name, email address, phone number, and business details you provide during registration.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and timestamps.
- WhatsApp Data: Contact names, phone numbers, and message content that you manage through our CRM.
- Device Information: Browser type, IP address, and device identifiers.
3. How We Use Your Information
- To provide and maintain our CRM service
- To send WhatsApp messages on your behalf through the WhatsApp Business API
- To improve and personalize your experience
- To communicate with you about updates and support
- To comply with legal obligations
4. Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Third-party APIs for WhatsApp message delivery via the official WhatsApp Business API.
- Legal Requirements: When required by law or to protect our rights.
5. Data Retention
We retain your personal data only for as long as necessary to provide our services. You may request deletion of your data at any time.
6. Data Security
We implement industry-standard security measures including encryption, secure authentication, and access controls to protect your data.
7. Your Rights
You have the right to access, update, or delete your personal information at any time by contacting us or through your account settings.
8. Third-Party Services
Our platform integrates with WhatsApp Business API. Your use of WhatsApp is also governed by WhatsApp's own Privacy Policy and Terms of Service.
9. Contact Us
Email: support@wavecrm.online
Phone: +91 6232637507
Address: Door 42, New Ashoka Garden, Near Thana Road, Bhopal
Udyam Registration: UDYAM-MP-10-0071266
Website: https://wavecrm.online